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. FAQ .

General FAQ

Manalco Power Protection provides everything from design, installation, on-site repair, shop repair, calibration and maintenance services. That is why Manalco is your power protection partner.

Yes of course, please send a model number by mail and a team member will call you to provide the necessary information.

Poor power quality could result in malfunction or failure of equipment resulting in:

  • Loss of data
  • Loss of time
  • Premature equipment failure

Therefore having a good quality UPS can help you avoid these problems.

There are many criteria that enter into the selection process of a power protection device, for example:

  • The load
  • The output needed
  • The needed backup time

Therefore choosing a power protection device is more like choosing a solution and our sales team is ready to help you make this decision.

When choosing the needed autonomy time, you should think about the load that you are going to put on the UPS and the UPS capacity and backup time. After reviewing these aspects you will be able to make the right decision.

External batteries are used when you need longer autonomy

Yes, we can definitely supply spare parts accordingly

Manalco offers preventive visits to clean your system and ensure the proper function of all components. This will secure the longevity and performance of your equipment. We also offer 24 hour expert services ready for all of your emergency situations.

Full service coverage includes 24 hours repairs 7 days a week including spare parts.

Battery maintenance is needed regularly to ensure longevity and to avoid immediate shut down.

Depending on the device, Manalco technicians can perform on-site or workshop repairs. You can call us, send an email, or reach us through our website. We are always ready to help.

Yes, our technicians receive regular training in order to keep them updated.

The standard warranty applies to repairs; therefore it depends on the purchase date and the type of repair.

In case we were not able to repair the unit, it will be replaced on free of charge basis if it is under warranty. If not, the user will have to buy a new one.

Normally, repairs are done within 4 hours of support request.

The labor cost is included in the fixed price repair.


An Offline UPS has a load that is directly connected to the incoming AC power supply. When this main supply fails or goes below a minimum level, the Offline UPS switches to the internally connected batteries in order to deliver power to the load.An Online UPS operates with the inverter as the primary source of power supplying the load and therefore there is no transfer time in case of power failure.

A Sinewave UPS provides the optimum output waveform for electronic equipment, and it is similar to the incoming AC line.A Stepwave UPS can be used for simple systems that don’t have any dedicated electronics or audio equipment that may pick up the choppy wave.

Solar Energy

Manalco Solar provides a full array of Solar photovoltaic (PV) services, including; consultancy, engineering, procurement, construction, commissioning, operations and maintenance, project feasibility analysis, energy performance analysis, portfolio monitoring solutions, and long term performance guarantees.

You can call us, send us an email, or contact us through our website. Manalco Solar team will then conduct a site survey on the requested area in order to provide the appropriate Solar Solution for you.

There are many reasons why Solar Energy is better than traditional methods of energy production, for example:

  • It is more practical and economical
  • It gives you more control over your energy production
  • It’s better for the environment

The downside of Solar Energy is that it only produces energy when the sun is out. However we can install batteries for extra storage, therefore it can be used later on.

Photovoltaic energy or Solar Energy means energy coming for light. The word Photovoltaic can be broken down into 2 words: photo meaning “light” and voltaic meaning “electric”.

Solar Systems usually last a long period of time if properly maintained. The duration can be anywhere between 20 and 30 years.

PV Photovoltaic Systems, which convert sunlight to electricity through the PV cellCSP Systems or Concentrating Solar Power, that concentrate sunlight in order to produce heat that is then used to produce electricitySolar Water Heating Systems which are used to heat water directly or indirectlySolar Walls, which are used to heat ventilation air in buildings

PV Solar Systems can be used in residential and commercial areas. The Solar Solution can be customized according to the need.

Yes, PV panels produce maximum energy through direct sunlight, and can produce energy through indirect sunlight as well; therefore it will produce energy on cloudy days.