General Faq

General Faq

What type of services do you provide?
Manalco power protection provides everything from design, installation, on-site repair, shop repair, calibration and maintenance services. That is why Manalco is you power protection partner.

I have a power protection device, but I know nothing about it and have no idea how to operate it. Can you help?
Yes of course, please send a model number by mail and a team member will call you to provide the necessary information.

Why Should I have a good quality power protection device?
Poor power quality could result in malfunction or failure of equipment resulting in; loss of data, loss of time, and premature equipment failure. Therefore having a good quality UPS can help you avoid these problems.

Which type of power protection device should I use?
There are many criteria that enter into the selection process of a power protection device, for example; the load, the output needed, and the needed backup time. Therefore choosing a power protection device is more like choosing a solution and our sales team is ready to help you make this decision.

How much autonomy do I need?
When choosing the needed autonomy time, you should think about the load that you are going to put on the UPS and the UPS capacity and backup time. After reviewing these aspects you will be able to make the right decision.

When should I use external batteries?
External batteries are used when you need longer autonomy

Can you supply spare parts for my power supply?
Yes, we can definitely supply spare parts accordingly

Why should I have a maintenance contract?
Manalco offers preventive visits to clean your system and ensure the proper function of all components. This will secure the longevity and performance of your equipment. We also offer 24 hour expert services ready for all of your emergency situations.

What does full service coverage include?
Full service coverage includes 24 hours repairs 7 days a week including spare parts.

Why do I need to do battery maintenance?
Battery maintenance is needed regularly to ensure longevity and to avoid immediate shut down.

What is the procedure for device repairs at Manalco?
Depending on the device, Manalco technicians can perform on-site or workshop repairs. You can call us, send an email, or reach us through our website. We are always ready to help.

Are your field technicians trained in safety?
Yes, our technicians receive regular trainings in order to keep them updated.

What if my unit fails again after you have repaired it?
If the unit fails after we have repaired it, we take it back and see what the reason is, and upon that we charge accordingly.

What warranty do you give on your repairs?
The standard warranty applies to repairs; therefore it depends on the purchase date and the type of repair.

What happens if you cannot repair a unit?
In case we were not able to repair the unit, the unit will be replaced free of charge if it is under a maintenance contract. If not, the user will have to but a new one.

How long do the repairs normally take?
Normally, repairs are done within 4 hours of support request.

Exactly what is included in your fixed price repair?
The labor cost is included in the fixed price repair.
Ups & avr

Ups & avr

What is the difference between online and offline UPS?
An offline UPS has a load that is directly connected to the incoming AC power supply. When this main supply fails or goes below a minimum level, the offline UPS switches to the internally connected batteries in order to deliver power to the load.
An on-line UPS operates with the inverter as the primary source of power supplying the load and therefore there is no transfer time in case of power failure.

What is the difference between sinewave and stepwave UPS?
A sinewave UPS provides the optimum output waveform for electronic equipment, and it is similar to the incoming AC line.
A stepwave UPS can be used for simple systems that don't have any dedicated electronics or audio equipment that may pick up the choppy wave.
Solar Energy

Solar Energy

Is Manalco Power experienced in solar energy?
Manalco Solar provides a full array of solar photovoltaic (PV) services, including; consultancy, engineering, procurement, construction, commissioning, operations and maintenance, project feasibility analysis, energy performance analysis, portfolio monitoring solutions, and long term performance guarantees.

How can I request a solar installation from Manalco Power?
You can call us, send us an email, or contact us through our website. Manalco Solar team will then conduct a site survey on the requested area in order to provide the appropriate solar solution for you.

Why should I go for solar energy?
There are many reasons why solar energy is better than traditional methods of energy production, for example:
It is more practical and economical
It gives you more control over your energy production
It’s better for the environment

What are the disadvantages of solar energy?
The downside of solar energy is that it only produces energy when the sun is out. However we can install batteries that store the extra energy, therefore it can be used later on.

What does photovoltaic (PV) energy mean?
Photovoltaic energy or solar energy means energy coming for light. The word photovoltaic can be broken down into photo meaning “light” and voltaic meaning “electric”.

How long do photovoltaic (PV) systems last?
Solar systems usually last a long period of time if properly maintained. The duration can be anywhere between 20 and 30 years.

What are the solar energy technologies that exist?
PV photovoltaic systems, which convert sunlight to electricity through the PV cell
CSP systems or Concentrating Solar Power, that concentrate sunlight in order to produce heat that is then used to produce electricity
Solar water heating systems which are used to heat water directly or indirectly
Solar walls, which are used to heat ventilation air in buildings

Where can PV solar systems be used?
PV solar systems can be used in residential and commercial areas. The solar solution can be customized according to the need.

Can PV solar panels produce energy on cloudy days?
Yes, PV panels produce maximum energy through direct sunlight, but PV panels can produce energy through direct or indirect sunlight; therefore they will still be able to produce energy on cloudy days.